How to develop a welcoming attitude ...and a considerate one? You are not simply welcoming a client, but an entire business relationship!
Showing consideration for the client means recognizing his
importance!
Who does this affect? All of you!
You are
all responsible for your company's image.
Customer service, through what it does, must often welcome the client. But everyone must welcome the business relationship.
Why? Because no matter what your position is, when you welcome a client, you are the company's image: one of welcome...or rejection!
"It's not my job!"
Do you believe that having a welcoming attitude could affect the relationship you now have with your colleagues?
And what if a client receives a poor welcome from one of your colleagues? Does that have an impact on
your work?
Committing doesn't mean wanting to do things right. Committing means
firmly intending to do things right and following it through to the end.
The first lesson of empathy: Put yourself at the client's level. Communicate equal to equal.
Your voice carries a message
Lesson 1: Use a lively (but not overly so) tone of voice
Lesson 2: Avoid using a monotonous tone
Lesson 3: Never raise your voice, except to emphasize a word.
The telephone: Your only opportunity to make a good first impression.
The telephone is often the first point of contact between the client and you. Therefore it's critical that
you demonstrate a welcoming and considerate attitude...and that this contact be memorable!
Should you wish to obtain more information on this
customer service workshop do not hesitate
to contact us at:
info@coachingvisionaction.com
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