" Delight Every Customer: Elevate Your Customer Service Skills and Create an unforgettable customer experience"
Participants will learn to:
Be able to demystify their roles and their own importance for sales and customer-service results
Develop a willingness to help and commit to truly listening to their customers' needs
Develop their " savoir-faire" ( how-to skills) and their "savoir-être" ( self-management skills)
Learn to listen with the intent to understand
Become familiar with the behaviours that add up to a welcoming attitude
Receive the tools required to really grasp the customers' needs and to overcome ostacles to make sure those needs are properly met
Definitely adopt success-oriented behaviours and attitudes
Understand that the ability to truly listen is a skill that is developed and mastered, and that it is one of the most empathetic ways of making someone feel welcome
This workshop includes: Participant workbook, Visual Presentation, Role playing, Individual follow-up meeting ( coaching) for one hour
What do our participants say: " Very interesting et of great help. I will use these tools in my day to day reality". " Very dynamic facilitator knows how to communicate the information very effectively" - Josée Marquis, Comerco Services Inc.
* There will be no reimbursements for cancellations received in less then 5 business days prior to reservation date confirmed