How to develop a welcoming attitude ...and a considerate one? You are not simply welcoming a client, but an entire business relationship!
Showing consideration for the client means recognizing his importance!
Who does this affect? All of you!
You are all
responsible for your company's image.
Customer service, through what it does, must often welcome the client. But everyone must welcome the business relationship.
Why? Because no matter what your position is, when you welcome a client, you are the company's image: one of welcome...or rejection!"It's not my job!"
Do you believe that having a welcoming attitude could affect the relationship you now have with your colleagues?
And what if a client receives a poor welcome from one of your colleagues? Does that have an impact on your
Committing doesn't mean wanting to do things right. Committing means firmly intending
to do things right and following it through to the end.The first lesson of empathy:
Put yourself at the client's level. Communicate equal to equal.Your voice carries a message
: Use a lively (but not overly so) tone of voiceLesson 2
: Avoid using a monotonous toneLesson 3
: Never raise your voice, except to emphasize a word.
The telephone: Your only opportunity to make a good first impression.
The telephone is often the first point of contact between the client and you. Therefore it's critical that
you demonstrate a welcoming and considerate attitude...and that this contact be memorable!
Should you wish to obtain more information on this customer service workshop
do not hesitate
to contact us at: email@example.com
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